Workflow Automation
The core product suite is already very flexible and includes some excellent automated features such as automatic incident escalation. Vivantio Service Desk Workflow Automation takes this a step further, working “behind the scenes” to provide even more flexibility and control, triggering events based on criteria you specify.

Workflow Automation is highly customisable with many possibilities for streamlining common tasks and reducing the amount of time you spend managing information.

Examples include:

• Assign incidents to different teams based on incident category

• Set priority dependent on equipment, fault type or impact analysis

• Monitor workload and re-distribute incidents to free personnel

• Email end users/customers with relevant self-help information

• Email a customer satisfaction survey when an incident is closed

Workflow Automation is implemented by our experienced consultants, working closely with you. There is no fee for the product itself. We charge only for the time required to customise it to meet your exact needs. We will provide a fixed quote after establishing the scope of work.