HEAT Self Service for the HEAT Service and Support helpdesk and HEAT PowerDesk helpdesk solutions provides a customisable, intuitive interface via the Internet, delivering customer service at the users convenience while reducing call volume and decreasing technicians demands. HEAT Self Service enables customers to answer their own questions by researching knowledge bases, viewing call history, modifying call tickets and adding new call tickets. This design reduces support costs by eliminating the need to install, maintain and upgrade software on the users PC.

Empower your employees and customers to resolve everyday issues quickly and easily

HEAT® Self Service™ is an easy, intuitive and convenient self-help tool. This powerful module allows your employees and customers access to the problem-solving capabilities of your HEAT® Service and Support and HEAT PowerDesk systems from any computer with a Web browser 24-hours a day, seven days a week. This translates into increased efficiencies right from the start:
- Reduced call volume
- Publish White Board/Global Issues
- Notify of planned maintenance/service interruptions
- Enhance customer experience with the Helpdesk/Support desk
- Less pressure on technicians
- Encourage self help
- Enable 24/7 helpdesk call logging/knowledge access
- Increase staff productivity
- Minimize routine stoppages
- Increased customer satisfaction

Now, your HEAT administrator can control many of its features directly from the Web page. Plus, you can customize the look and feel of the user interface and change the data presented on your HEAT Self Service Web pages.

This Web-based design keeps your cost low by eliminating the need to install, maintain and upgrade software on user PCs.

PDF Downloads

Self Service