HEAT Self Service

HEAT Self Service for the HEAT Service and Support helpdesk and HEAT PowerDesk helpdesk solutions provides a customisable, intuitive interface via the Internet, delivering customer service at the users convenience while reducing call volume and decreasing technicians demands.

HEAT Plus Knowledge

HEAT® Plus Knowledge helps you find the information you need, exactly when you need it, regardless of its location or structure. The HEAT Plus Knowledge solution allows you and your customers to search against multiple content repositories as needed.

HEAT Asset Tracker

HEAT® Asset Tracker was designed to reduce the complexity of asset management and allow you to answer questions like:
- How many assets do we have?
- Are we legal on software licenses?
- How can we repurpose our existing inventory?

HEAT Voice

HEAT Plus Voice, brings much-needed help to the help desk with voice-activated support. Part of the FrontRange multi-channel communication platform, integrated IP telephony greets callers with automated prompts for intelligent call routing.